We know you're excited to receive your new pieces, and we're just as excited to send them.

Orders are typically processed within 1–2 business days, pending product availability and payment verification.

Orders are processed Monday through Friday, excluding Canadian statutory holidays. Orders placed on weekends or holidays will begin processing on the next business day.

During collection launches, promotional periods, or periods of high order volume, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

We work with trusted shipping providers, including Canada Post and other established courier services, to deliver your order safely and efficiently.

The shipping carrier may vary depending on your destination, selected shipping method, and service availability.

Tracking information will be provided once your order has shipped.

Yes! MDRN FORM ships from Canada to eligible international destinations.

International delivery times vary depending on the destination, shipping method, and local customs procedures.

Please note that international orders may be subject to customs inspections, which can occasionally extend delivery times beyond the estimated timeframe.

Available international shipping options will be displayed at checkout.

International orders, including shipments to the United States, may be subject to import duties, taxes, tariffs, and customs processing fees imposed by the destination country.

Unless explicitly stated otherwise at checkout, these additional charges are not included in our product prices or shipping fees and are the responsibility of the customer.

MDRN FORM does not control these charges, as they are determined by the customs authorities and applicable regulations of the destination country.

We recommend checking your country's import regulations before placing an order.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please allow up to 24–48 hours for tracking updates to appear after your shipping label has been created or your package has been collected by the carrier.

While we do our best to ensure your order arrives within the estimated delivery window, occasional delays may occur due to weather conditions, customs processing, carrier disruptions, or other circumstances outside our control.

Please note that delivery timelines are estimates and are not guaranteed unless specifically indicated for the shipping service selected.

If your order is significantly delayed or appears lost in transit, please contact our customer care team so we can assist with an investigation and any remedies required by applicable law.

Please ensure all shipping information is accurate before completing your purchase.

If you notice an error in your shipping address, contact us as soon as possible. We will do our best to accommodate changes before your order has been dispatched.

Once an order has shipped, we cannot guarantee that address modifications can be made.

Due to the intimate nature of our pieces and for hygiene reasons, all sales are final for change-of-mind purchases.

We do not accept returns or exchanges for incorrect sizing or personal preference.

This policy does not affect your rights under applicable consumer protection laws, including remedies for defective, damaged, or incorrectly supplied items.

We encourage you to carefully review our size guide and product descriptions before placing your order.

We're here to help. For shipping inquiries, order assistance, or additional information, please reach out to our customer care team through our website or email.

With love,

MDRN FORM